What is this Privacy Policy about?
This Privacy Policy describes how DATA VIGYAN KAUSHAL VIKAS FOUNDATION collects, uses, shares, protects or otherwise processes your personal data through our website www.dvkvf.org ("Platform"). By accessing the Platform, you agree to be bound by this Privacy Policy, Terms of Use, and applicable Indian laws.
What personal data do we collect?
We collect personal data such as your name, DOB, address, mobile number, email ID, and identity proofs when you register or interact with our Platform. Sensitive data like bank details, card info, biometric data may be collected with your consent. Behavioural and transactional data may also be collected, including data from third-party partners.
We do not take responsibility for third-party privacy practices and urge you to verify them. Never share confidential data like OTPs or card PINs with unauthorized entities claiming to be us.
How do we use your personal data?
We use your data to provide services, resolve issues, fulfil transactions, improve experience, conduct surveys, send updates, and prevent fraud. We may also use it for marketing, which you can opt out of.
Who do we share your data with?
We may share your data with affiliates, sellers, logistics, payment processors, or legal agencies to provide services, comply with legal duties, or protect our rights. Sharing may also be done with law enforcement when required.
Any marketing or third-party communication will honor your preferences and applicable data protection laws.
How is your data protected?
We implement reasonable security measures to protect your personal data from unauthorized access or misuse. However, online transmission is not fully secure, and you are advised to protect your login credentials.
How long is your data retained?
We retain your data only as long as necessary for service provision, legal obligations, or to prevent fraud. You can request account deletion, subject to pending obligations. Data may be anonymized for research purposes.
What rights do you have over your data?
You can access, modify, or update your data through your profile. You can also withdraw consent by contacting the Grievance Officer.
Can you withdraw consent?
Yes, you can withdraw consent by contacting us. Withdrawal may affect access to services and is subject to Terms of Use and applicable laws.
Will this policy change?
We may update this Privacy Policy to reflect changes. Significant changes will be notified as per legal requirements. Please review this page periodically.
Who is the Grievance Officer?
Name: Satyam Tripathi
Designation: Secretary
Address: 101, Mandakini Colony, Kolar Road, Bhopal
Contact: [Phone Number]
Available: Monday – Friday (9:00 AM – 6:00 PM)
Refund and Cancellation Policy
This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. Under this policy:
Cancellations will only be considered if the request is made within 5 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers/merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
DATA VIGYAN KAUSHAL VIKAS FOUNDATION does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund/replacement can be made if the user establishes that the quality of the product delivered is not good.
In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 5 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 5 days of receiving the product. The customer service team, after looking into your complaint, will take an appropriate decision.
In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
In case of any refunds approved by DATA VIGYAN KAUSHAL VIKAS FOUNDATION, it will take 45 days for the refund to be processed to you.
Return Policy
We offer refund/exchange within the first 45 days from the date of your purchase. If 45 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become eligible for a return or an exchange:
- The purchased item should be unused and in the same condition as you received it,
- The item must have original packaging,
- If the item was purchased on sale, then it may not be eligible for a return/exchange.
Further, only such items are replaced by us (based on an exchange request) if such items are found defective or damaged.
You agree that there may be a certain category of products/items that are exempted from returns or refunds. Such categories of the products would be identified to you at the time of purchase.
For exchange/return accepted request(s) (as applicable), once your returned product/item is received and inspected by us, we will send you an email to notify you about receipt of the returned/exchanged product. If approved after quality check, your request (i.e., return/exchange) will be processed in accordance with our policies.
Shipping Policy
The orders for the user are shipped through registered domestic courier companies and/or speed post only. Orders are shipped within 5 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation, subject to courier company/post office norms.
Platform Owner shall not be liable for any delay in delivery by the courier company/postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase.
Delivery of our services will be confirmed on your email ID as specified at the time of registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case may be), the same is not refundable.